​Health and Safety Policies at Huntingdon Manor Hotel
Welcome to the Huntingdon Manor Hotel in beautiful Victoria, BC!  The health and safety of our guests and employees has always been our top priority. In light of the COVID-19 pandemic, we have increased our cleanliness standards to the highest level, which are complimented with strict social distancing measures and policies to ensure guests can fully enjoy their stay without having to worry about their health and safety.

The following preventative actions have been implemented on top of our regular cleaning and safety measures:

• A special cleaning task force
• All-day disinfecting of public surfaces, including door handles, elevator buttons, light-switches, luggage carts, front desk surfaces, and furniture
• All-day disinfecting of individual items, including room key cards in between guest use, pens, credit card machines, and keyboards
• Deep cleaning of guest rooms between each individual stay
• Touchless check-in and check-out is available
• Provision of personal protective equipment (PPE) where needed
• A rigorous cleaning and hand-washing routine for all employees
• Enhanced dining safety procedures at the Pendray Tea House 
• Adhering by any Health Order provided by the BC or Federal Government 

We also ask guests and visitors to do their part in preventing the spread of germs:

• Masks are recommended while accessing the buffet breakfast area
• Washing hands regularly with soap for at least 20 seconds, and avoid touching your face
• Washing and sanitizing hands before eating and drinking
• If feeling sick or exhibiting cold and flu-like symptoms, stay home and do not travel. Our front desk agents are there to assist you with the cancellation or re-booking process

If a guest develops cold and flu-like symptoms such as fever, coughing, runny nose, and sneezing while staying at Huntingdon Manor Hotel:

• Guest should stay away from public areas until symptoms subside
• Guest must wear a mask, especially when coughing or sneezing
• Guest must inform a staff member
• Guest is recommended to call the complimentary BC Nurses line by dialing 811 (9-811 from hotel phones) or the alternative Help Line: 1-888-COVID-19

If you have any questions or would like more information about our health and safety measure, please contact us at 1-800-663-7557 or email info@huntingdonmanor.com.  We look forward to welcoming back at the Huntingdon Manor Hotel. 

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Frequently Asked Questions about COVID-19

​What is our property doing to help prevent the spread of COVID-19? 

At Huntingdon Manor Hotel and Pendray Inn and Tea House, we hold ourselves to high standards of cleanliness at all times.  However in light of the spread of COVID-19, we have implemented a series of preventative actions, which are updated in accordance to the BC Health Authorities guidelines. Please visit the BC Government COVID-19 page for more information. 

​Can I cancel my booking as a result of a travel advisory? 

​Yes. Please ask our front desk agents  at reservations@huntingdonmanor.com or call 1-800-663-7557 for a special promo code for rebooking with us at a later date.

​Can I get a full refund for my booking because of the spread of COVID-19?

​ For most direct bookings, you can cancel your reservation up to 24 hours in advance without any penalty. Some rates such as the Advance Purchase or Weekly Rates have different cancellation windows or are non-refundable. For more information, please call us  at 1-800-663-7557 or email: reservations@huntingdonmanor.com. 
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. 

​HOW ARE YOU MANAGING THE HEALTH OF YOUR STAFF AND HOUSEKEEPING TEAM?

​The health and safety of our staff is paramount to our company.  We have implemented special training, regular health check-ups, an extra cleaning task force, and preventative policy to ensure our team is protected at all times.  We  also have extensive employee-policies in place to ensure staff do not report to work sick. ​

​What if I need to self-isolate at your property? 

It is our absolute mandate to ensure that you are treated like family while staying at our hotel.  In any instance where self-isolation, natural disaster, or even person family emergency occurs, our team is committed to going above and beyond to take care of our valued guests in their time of need.  Please reach out to our team if you need more information at info​@huntingdonmanor.com. 

​What protocol do you have in place if someone at your property becomes ill? 

We have asked our valued guests who might find themselves experiencing cold and flu-like symptoms to respect the following protocols:

• We encourage to stay away from public areas and remain their room to self-quarantine until medical professionals have indicated it is safe to be in public spaces again
• Wear a mask at all times if leaving their room
• Call the complimentary BC nurses line by dialing 811 (9-811 from hotel phones)
• Inform a staff member immediately 

​What is the risk to me coming to Victoria and staying at your property?

British Columbia is currently taking every precaution to reduce the spread of COVID-19.  Our extensive preventative measures make us a very safe property to stay at during your time in Victoria. When planning your visit, we recommend you review British Columbia's dedicated page about  its response to COVID-19. Please find the link HERE.  

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