Latest Update: March 25, 2020

Dear Valued Guest,                                                                                                                   

In light of the new regulations surrounding travel, we have decided to implement some enhanced preventive measures during this time of uncertainty.

As of Monday, March 23rd and until May 15th, we will close the Pendray Inn and Tea House, both rooms and dining areas.  This will allow us to narrow our approach to sanitizing and maintaining healthy and safe property.  
 
The Huntingdon Manor will remain open; we want to be here for our travellers during this difficult time.  We have limited our breakfast service to a continental basket featuring pre-wrapped (sorry Earth) pastry, granola bar, bottled juice, and whole fruit. This will be dropped off right to your room each morning.  We are also reducing our housekeeping service to further protect our employees and guests. 

In response to several inquiries and the current needs of our community, the Huntingdon Manor Hotel is providing accommodation at a minimum rate to anyone who is in need of a safe place , including families and partners of front line workers who are combating the virus, and unfortunately need to distance themselves from their loved one. Please contact us at fom@huntingdonmanor.com for more information.

As per new Canadian regulations, travellers arriving from outside of Canada will be required to self-isolate for two weeks’ time as a precautionary measure.  Please inform our Front Desk Manager, Dominic Monet (fom@huntingdonmanor.com) promptly if you will are arriving from outside of Canada, so that we may support you during this challenging time. 

Guest and employee health and safety continues to be our top priority, but so does treating our team and our visitors like family. At Huntingdon Manor, we hold ourselves to high standards of cleanliness at all times.  In light of the spread of COVID-19, we have implemented the following preventative actions:                                                                                

• A Special Cleaning Task Force
• All-day disinfecting of public surfaces, including door handles, elevator buttons, and furniture
• All-day disinfecting of individual items, including room key cards in between guest use, pens, credit card machines, and keyboards
• Deep cleaning of guest rooms in between each individual stay
• A special cleaning and hand-washing routine at all dining outlets

We ask that you help us by doing your part to prevent the spread of germs:

• Wash your hands regularly with soap for at least 20 seconds
• Avoid touching your face
• Wash your hands before eating

If you are sick with cold and flu-like symptoms:

• Stay away from public areas
• Wear a mask or cover your mouth, especially when coughing or sneezing
• Call the complimentary BC nurses line by dialing 811 (9-811 from hotel phones)
• Alternative Help Line: 1-888-COVID-19
• Inform a staff member

Thank you for helping us keep our destination safe and healthy.  Please visit our website if you would like our most up to date information package. 

Erin Cassels,  General Manager 

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Frequently Asked Questions about COVID-19

​What is our property doing to help prevent the spread of COVID-19? 

At Huntingdon Manor and Pendray Inn, we hold ourselves to high standards of cleanliness at all times.  However in light of the spread of COVID-19, we have implemented the following preventative actions:

• A special cleaning task force
• All-day disinfecting of public surfaces, including door handles, elevator buttons, and furniture
• All-day disinfecting of individual items, including room key cards in between guest use, pens, credit card machines, and keyboards
• Deep cleaning of guest rooms in between each individual stay 
• A special cleaning and hand-washing routine at all dining outlets
• Special employee policy to prevent staff from reporting to work ill, and to ensure all possible precautions are taken to prevent employee-illness
• Special guest policies and procedures to prevent the spread of germs from our travellers to staff and/or other guests

​Can I cancel my booking as a result of a travel advisory? 

​Yes. Please ask our front desk agents  at reservations@huntingdonmanor.com or call 1-800-663-7557 for a special promo code for rebooking with us at a later date.

​Can I get a full refund for my booking because of the recent spread of COVID-19?

​ For direct bookings, you can cancel your reservation up to 24 hours in advance without any penalty. If you have booked a non-refundable rate directly through our hotel, we will be pleased to work with you in rebooking at a later date, or, by applying a credit to your account.  Please call 1-800-663-7557 or email: reservations@huntingdonmanor.com for more information. 
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. 

​How are you monitoring the health of your staff and guests during this outbreak?

​We have extensive employee-policies in place to ensure staff do not report to work sick, and that a doctor’s note is provided if flu-like symptoms are present.  If our staff return from travelling in affected areas, we work with them to ensure an appropriate self-quarantine period is applied before returning to work, even if flu-like symptoms are not present.  All employees have received extra training and review on proper hand-washing and preventative measures for staying healthy.  

​What if I need to self-isolate at your property? 

It is our absolute mandate to ensure that you are treated like family while staying at our hotel.  In any instance where self-isolation, natural disaster, or even person family emergency occurs, our team is committed to going above and beyond to take care of our valued guests in their time of need.  Please reach out to our team if you need more information fom@huntingdonmanor.com 

​What protocol do you have in place if someone at your property becomes ill? 

We have asked our valued guests who might find themselves experiencing cold and flu-like symptoms to respect the following protocols:

• Stay away from public areas
• Wear a mask or cover your mouth, especially when coughing or sneezing
• Call the complimentary BC nurses line by dialing 811 (9-811 from hotel phones)
• Inform a staff member immediately 

​What is the risk to me coming to British Columbia and staying at your property?

​British Columbia is currently taking every precaution to reduce the spread of COVID-19.  Our extensive preventative measures make us a very safe property to stay at during your time in Victoria. 

​How are you managing the health of your staff and housekeeping team?

​The health and safety of our staff is paramount to our company.  We have implemented special training, an extra cleaning task force, and preventative policy to ensure our team is protected at all times.