​Latest Update: March 31, 2021
A message from our General Manager: 

Dear Valued Guests,
​
The Huntingdon Manor Hotel is looking forward to welcoming you to Victoria B.C., safely and responsibly!  Below are some important updates to our operations in 2021. 
 
1. We will continue on our path to a safe and active hospitality industry in Victoria by doing our part to ensure we protect each other, and our guests through a variety of preventative health and safety measures.  Such as:

• ​ It is mandatory for employees and guests to wear a mask in public areas of our buildings at all times.  If you do not have a mask, we will be happy to provide one for you at the Front Desk. 
•  Provision of many sanitization stations throughout the property, especially near shared surfaces such as door handles and elevator buttons.
•  As our team practices the highest level of daily health checks, we continue to ask our guests to stay home if they feel unwell.  If you become ill during your visit, please inform a staff member right away, we are here to help! 

2.  For the protection of our guests and employees, we have eliminated stay over service at the Hotel for nightly stays, and will continue to assess this decision throughout the year.  If you need anything at all during your stay, our Guest Service Agents will be happy to assist.  
3. We are so pleased to announce that the main hotel will be undergoing re-roofing from February until June, 2021.  This may result in some additional noise and activity around the building during regular business hours.  Please do not hesitate to reach out to us if you have any questions or concerns regarding impact during your dates of stay.  We also hope to complete some much needed refurbishment projects in 2021, such as repainting the buildings, and refreshing the gardens.  
4. As travel restrictions ease, we will be reopening our breakfast buffet in Hunter’s Club Restaurant, located on our lobby level.  We have reduced the size and variety of our buffet as a health and safety measure to avoid line ups and excessive time at the buffet, but our commitment to using fresh quality ingredients is unwavering.  We will also include take-out containers for guests who prefer to bring their breakfast back to their rooms to enjoy.  The Pendray Inn and Tea House will be open for Afternoon Tea on Fridays through Sundays, 11am until 2pm, until late spring, at which time we hope to return to regular business hours. We will continue to take all extra precautions to ensure that our guests can relax and enjoy dining safely with us. 

​For the most up to date information regarding health and Safety Protocols, hours of operations, and menus, please visit our website or follow us on social media.

We ask that guests treat our team members with kindness and respect, and remember that we are all in these challenging times together and we are doing our best to make your stay as special as possible.  

With Kind Regards,
Erin Cassels, General Manager
We ask that guests treat our team members with kindness and respect, and remember that we are all in these challenging times together and we are doing our best to make your stay as special as possible.
Please visit our dedicated Health and Safety web page for more information. 
 
Thank you, and remember – “Be Kind, Be Safe, Be Smart”
 Erin Cassels, General Manager 

 Service Updates  - March 29th, 2021
We are pleased to announce that the Pendray Inn and Tea House is open and accepting reservations for both accommodation and the Tea House.  The health and safety of our staff and guests is our top priority, and additional cleaning and social distancing measures have been implemented. Some services and menu items have changed as a result. Please refer to Pendray's Health and Safety Policy page for more details. 
Due to recent provincial Health Orders, Huntingdon Manor Hotel will no longer be offering indoor dining. A grab and go buffet will be provided in Hunter's Club from 7:00am to 10:00 am daily during this period.  Guests are welcome to enjoy breakfast in their hotel room, in our sunny courtyard, or by simply taking breakfast on the road.  Our menu items have been customized for this purpose.

Due to recent Provincial Health Orders, the Pendray Tea House will be temporarily suspending indoor dining until April 19th, 2021.  We are accepting reservations on our beautiful outdoor patio, overlooking the Inner Harbour, during our regular hours of operation.  Pendray Tea House is also proud to be featured on Tutti and Door Dash, and offers a number of delivery options for Afternoon Tea, Picnic Boxes, and Children’s Tea Parties.      

For more information, please call us at 1-80-663-7557 or email at info@huntingdonmanor.com. 

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Frequently Asked Questions about COVID-19

​What is our property doing to help prevent the spread of COVID-19? 

At Huntingdon Manor Hotel and Pendray Inn and Tea House, we hold ourselves to high standards of cleanliness at all times.  However in light of the spread of COVID-19, we have implemented a series of preventative actions, which are updated in accordance to the BC Health Authorities guidelines. Please visit our Health and Safety Policies webpage for more information. 

​Can I cancel my booking as a result of a travel advisory? 

​Yes. Please ask our front desk agents  at reservations@huntingdonmanor.com or call 1-800-663-7557 for a special promo code for rebooking with us at a later date.

​Can I get a full refund for my booking because of the recent spread of COVID-19?

​ For direct bookings, you can cancel your reservation up to 6pm on arrival day without any penalty. If you have booked a non-refundable rate directly through our hotel, we will be pleased to work with you in rebooking at a later date, or, by applying a credit to your account.  Please call 1-800-663-7557 or email: reservations@huntingdonmanor.com for more information. 
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. 

​How are you monitoring the health of your staff and guests during this outbreak?

​We have extensive employee-policies in place to ensure staff do not report to work sick, and that a doctor’s note is provided if flu-like symptoms are present. Staff are required to do regular temperature checks. If our staff return from travelling in affected areas, we work with them to ensure an appropriate self-quarantine period is applied before returning to work, even if flu-like symptoms are not present.  All employees have received extra training and review on proper hand-washing and preventative measures for staying healthy.  

​What if I need to self-isolate at your property? 

It is our absolute mandate to ensure that you are treated like family while staying at our hotel.  In any instance where self-isolation, natural disaster, or even person family emergency occurs, our team is committed to going above and beyond to take care of our valued guests in their time of need.  Please reach out to our team if you need more information nelly@huntingdonmanor.com 

​What protocol do you have in place if someone at your property becomes ill? 

We have asked our valued guests who might find themselves experiencing cold and flu-like symptoms to respect the following protocols:

• We encourage to stay away from public areas and remain their room to self-quarantine until medical professionals have indicated it is safe to be in public spaces again
• Wear a mask at all times if leaving their room
• Call the complimentary BC nurses line by dialing 811 (9-811 from hotel phones)
• Inform a staff member immediately 

​What is the risk to me coming to Victoria and staying at your property?

​British Columbia is currently taking every precaution to reduce the spread of COVID-19.  Our extensive preventative measures make us a very safe property to stay at during your time in Victoria. 

​How are you managing the health of your staff and housekeeping team?

​The health and safety of our staff is paramount to our company.  We have implemented special training, regular health check-ups, an extra cleaning task force, and preventative policy to ensure our team is protected at all times.