Dear Valued Guests,
Thank you for booking with us at the Huntingdon Manor Hotel, we are looking forward to welcoming you to Victoria safely and responsibly! Below are some important updates to our operations in 2021.
We will continue on our path to a safe and active hospitality industry in Victoria by doing our part to ensure we protect each other, and our guests through a variety of preventative health and safety measures. Such as:
It is mandatory for employees to wear a mask in public areas of our buildings at all times. It is recommended for guests and visitors to wear a mask indoors, especially for ages 12 and older who are not vaccinated against the COVID-19 virus. Masks remain mandatory for all in Hunter’s Restaurant buffet area. If you do not have a mask, we will be happy to provide one for you at the Front Desk.
Provision of many sanitization stations throughout the property, especially near high-touch surfaces.
As our team practices the highest level of regular health checks, we continue to ask our guests to stay home if they feel unwell. If you become ill during your visit, please inform a staff member right away, we are here to help!
To ensure the health and safety of both our guests and staff, stay over service is upon request, and limited to multiple nights’ stays of three days or more. We require guests to be out of the room for a minimum of three hours prior to our staff entering. Daily replenish of towels and amenities are available upon request for all guests. Kindly inform our Guest Service Agent if you are interested in receiving our daily replenish, or if you have any questions regarding the stayover service.
We are so pleased to announce that the main hotel is finalizing its re-roofing renovation. We anticipate the project to complete by the end of July 2021. This may result in some additional noise and activity around the building during regular business hours. Please do not hesitate to reach out to us if you have any questions or concerns regarding impact during your dates of stay. We also hope to complete some much needed refurbishment projects later in the year, such as repainting the buildings, and refreshing the gardens.
As of July 1st and we entered Phase 3 of the reopening plan, our breakfast buffet in Hunter’s Club is now open daily from 7:00am -10:00am. We have reduced the size and variety of our buffet as a health and safety measure to avoid line ups and excessive time at the buffet, but our commitment to using quality ingredients is unwavering. We will also include take-out containers for guests who prefer to bring their breakfast back to their rooms to enjoy. The Pendray Tea House is open daily for breakfast and for Afternoon Tea on Wednesdays through Sundays, 11am until 2pm. We will continue to take all extra precautions to ensure that our guests can relax and enjoy dining safely with us.
For the most up to date information regarding Health and Safety Protocols, please visit our dedicated health and safety policies page. When planning your visit, we recommend you review British Columbia's 4-Phase Restart Plan. Please find the link HERE. We are currently in phase three, domestic travel is allowed, and we expect to enter phase four in September.
We ask that guests treat our team members with kindness and respect, and remember that we are all in these challenging times together and we are doing our best to make your stay as special as possible.
With Kind Regards,
Frequently Asked Questions about COVID-19
What is our property doing to help prevent the spread of COVID-19?
At Huntingdon Manor Hotel and Pendray Inn and Tea House, we hold ourselves to high standards of cleanliness at all times. However in light of the spread of COVID-19, we have implemented a series of preventative actions, which are updated in accordance to the BC Health Authorities guidelines. Please visit our Health and Safety Policies webpage for more information.
Can I cancel my booking as a result of a travel advisory?
Can I get a full refund for my booking because of the recent spread of COVID-19?
For direct bookings, you can cancel your reservation up to 24 hours in advance without any penalty. For more information, please call us at 1-800-663-7557 or email: email@example.com.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
How are you monitoring the health of your staff and guests during this outbreak?
We have extensive employee-policies in place to ensure staff do not report to work sick, and that a doctor’s note is provided if flu-like symptoms are present. Staff are required to do regular temperature checks. If our staff return from travelling in affected areas, we work with them to ensure an appropriate self-quarantine period is applied before returning to work, even if flu-like symptoms are not present. All employees have received extra training and review on proper hand-washing and preventative measures for staying healthy.
What if I need to self-isolate at your property?
It is our absolute mandate to ensure that you are treated like family while staying at our hotel. In any instance where self-isolation, natural disaster, or even person family emergency occurs, our team is committed to going above and beyond to take care of our valued guests in their time of need. Please reach out to our team if you need more information at firstname.lastname@example.org.
What protocol do you have in place if someone at your property becomes ill?
We have asked our valued guests who might find themselves experiencing cold and flu-like symptoms to respect the following protocols:
What is the risk to me coming to Victoria and staying at your property?
British Columbia is currently taking every precaution to reduce the spread of COVID-19. Our extensive preventative measures make us a very safe property to stay at during your time in Victoria. When planning your visit, we recommend you review British Columbia's 4-Phase Restart Plan. Please find the link HERE. We are currently in phase three, and expect to entre phase 4 in September at the earliest.
How are you managing the health of your staff and housekeeping team?
The health and safety of our staff is paramount to our company. We have implemented special training, regular health check-ups, an extra cleaning task force, and preventative policy to ensure our team is protected at all times.
COVID-19 Statement and Updates
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