Dear Valued Guests,
Welcome to the Huntingdon Manor Hotel & Pendray Inn and Tea House, and thank you for booking with us! We are excited to welcome you to Victoria safely and responsibly! As we are shifting from a COVID-19 pandemic to an endemic state, please take a moment to review the following important information during your stay:
We will continue to provide a safe and enjoyable stay by doing our part through a variety of preventative health and safety measures:
The breakfast buffet is open from 7 AM until 10 AM in Hunter’s Restaurant. Please note that peak time for breakfast is usually around 9:00am and wait time can be expected. You also have the option to bring your breakfast back to your room, should you prefer to do so. For the period of April 21 -27, we will temporarily close Hunter’s Breakfast Buffet to undergo important repairs. During that time we will switch our normal buffet breakfast to a Grab & Go Breakfast service which includes hot sandwiches & wraps. The breakfast will be served from 7am – 10am daily in the Upper Lounge.
The Pendray Tea House is open 7 AM – 10AM for breakfast. For Afternoon Tea, we are open Wednesday-Friday 11 AM until 2 PM and Saturday-Sunday 11 AM until 4 PM. We will continue to take all extra precautions to ensure that our guests can relax and enjoy dining safely with us.
As our industry is continuing to experience a serious staff shortage, and our front desk, F&B and housekeeping teams are doing their very best to provide the highest level of service given the circumstances. We truly appreciate your kindness and understanding towards our hard-working team.
For the most up to date information regarding Health and Safety Protocols, please visit our dedicated health and safety policies page. We look forward to seeing your smiling faces and wish you a wonderful stay with us
With Kind Regards,
Frequently Asked Questions about COVID-19
What is our property doing to help prevent the spread of COVID-19?
At Huntingdon Manor Hotel and Pendray Inn and Tea House, we hold ourselves to high standards of cleanliness at all times. However in light of the spread of COVID-19, we have implemented a series of preventative actions, which are updated in accordance to the BC Health Authorities guidelines. Please visit our Health and Safety Policies webpage for more information.
Can I cancel my booking as a result of a travel advisory?
Can I get a full refund for my booking because of the recent spread of COVID-19?
For direct bookings, you can cancel your reservation up to 24 hours in advance without any penalty. For more information, please call us at 1-800-663-7557 or email: email@example.com.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
How are you monitoring the health of your staff and guests during this outbreak?
We have extensive employee-policies in place to ensure staff do not report to work sick. All staff members have been vaccinated and are required to do regular temperature checks. If our staff return from travelling in affected areas, we work with them to ensure an appropriate self-quarantine period is applied before returning to work, even if flu-like symptoms are not present. All employees have received extra training and review on proper hand-washing and preventative measures for staying healthy.
What if I need to self-isolate at your property?
It is our absolute mandate to ensure that you are treated like family while staying at our hotel. In any instance where self-isolation, natural disaster, or even person family emergency occurs, our team is committed to going above and beyond to take care of our valued guests in their time of need. Please reach out to our team if you need more information at firstname.lastname@example.org.
What protocol do you have in place if someone at your property becomes ill?
We have asked our valued guests who might find themselves experiencing cold and flu-like symptoms to respect the following protocols:
What is the risk to me coming to Victoria and staying at your property?
British Columbia is currently taking every precaution to reduce the spread of COVID-19. Our extensive preventative measures make us a very safe property to stay at during your time in Victoria. When planning your visit, we recommend you review British Columbia's dedicated page about its response to COVID-19. Please find the link HERE. We are currently in phase three, and expect to entre phase 4 in September at the earliest.
How are you managing the health of your staff and housekeeping team?
The health and safety of our staff is paramount to our company. We have implemented special training, regular health check-ups, an extra cleaning task force, and preventative policy to ensure our team is protected at all times.
COVID-19 Statement and Updates
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