​Latest Update: Sep 14, 2020
A message from our General Manager: 

Dear Valued Guests,
​
​We want to continue on our path to a safe and active hospitality industry in Victoria, and we are doing our part to ensure we protect each other, and our guests through a variety of preventative health and safety measures. 
Please take note of these important updates to our health and safety policies:

• It is now mandatory for employees and guests to wear a mask in public areas of our buildings at all times.  If you do not have a mask, we will be happy to provide one for you at the Front Desk.
• Wash your hands often and use our many sanitizing stations provided before and after touching shared surfaces such as door handles and elevator buttons
• If you feel unwell, stay home.  If you become ill during your visit, please inform a staff member right away, we are here to help!
• For the protection of our employees, we have eliminated stay over service at the Hotel.  Please dial ‘0’ if you need anything at all and our Guest Service Agents will be happy to assist.
• Our dining room has taken extra precautions to reduce contact and keep you and our team safe.  This includes a review of health and safety procedures at our Plexiglas counters upon arrival, at which point we will take your order and payment; a standard 15% service charge is automatically added to dining charges.  Masks are mandatory for guests and staff, unless seated at your table, and we have increased table distancing and cleaning protocols.   We understand that this process of welcoming you to dine with us takes a little longer than usual, however, it is with the best intentions, we appreciate your patience.

We ask that guests treat our team members with kindness and respect, and remember that we are all in these challenging times together and we are doing our best to make your stay as special as possible.
Please visit our dedicated Health and Safety web page for more information. 
 
Thank you, and remember – “Be Kind, Be Safe, Be Smart”
 Erin Cassels, General Manager 

 Service Updates 
We are pleased to announce that the Pendray Inn and Tea House is open and accepting reservations for both accommodation and the Tea House.  The health and safety of our staff and guests is our top priority, and additional cleaning and social distancing measures have need implemented. Some services and menu items have changed as a result. Please refer to Pendray's Health and Safety Policy page for more details.     

Our in-house restaurant Hunter's Club will remains closed until further notice. Our guests can enjoy our new breakfast service at our sister property, the Pendray Inn and Tea House, located adjacent to the hotel. Breakfast is served daily from 7am to 10am. We also offer pre-wrapped breakfast options that can be dropped off at your room if preferred.  Please visit our Pendray website for more information. You can also contact us at 1-800-663-7557 or email reservations@huntingdonmanor.com.  

As per Canadian regulations, travellers arriving from outside of Canada will be required to self-isolate for two weeks’ time as a precautionary measure.  Please inform our Front Office Manager, Nelly Ele (nelly@huntingdonmanor.com) promptly if you are arriving from outside of Canada, so that we may support you during this challenging time. 

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Frequently Asked Questions about COVID-19

​What is our property doing to help prevent the spread of COVID-19? 

At Huntingdon Manor Hotel and Pendray Inn and Tea House, we hold ourselves to high standards of cleanliness at all times.  However in light of the spread of COVID-19, we have implemented a series of preventative actions, which are updated in accordance to the BC Health Authorities guidelines. Please visit our Health and Safety Policies webpage for more information. 

​Can I cancel my booking as a result of a travel advisory? 

​Yes. Please ask our front desk agents  at reservations@huntingdonmanor.com or call 1-800-663-7557 for a special promo code for rebooking with us at a later date.

​Can I get a full refund for my booking because of the recent spread of COVID-19?

​ For direct bookings, you can cancel your reservation up to 6pm on arrival day without any penalty. If you have booked a non-refundable rate directly through our hotel, we will be pleased to work with you in rebooking at a later date, or, by applying a credit to your account.  Please call 1-800-663-7557 or email: reservations@huntingdonmanor.com for more information. 
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance. 

​How are you monitoring the health of your staff and guests during this outbreak?

​We have extensive employee-policies in place to ensure staff do not report to work sick, and that a doctor’s note is provided if flu-like symptoms are present. Staff are required to do regular temperature checks. If our staff return from travelling in affected areas, we work with them to ensure an appropriate self-quarantine period is applied before returning to work, even if flu-like symptoms are not present.  All employees have received extra training and review on proper hand-washing and preventative measures for staying healthy.  

​What if I need to self-isolate at your property? 

It is our absolute mandate to ensure that you are treated like family while staying at our hotel.  In any instance where self-isolation, natural disaster, or even person family emergency occurs, our team is committed to going above and beyond to take care of our valued guests in their time of need.  Please reach out to our team if you need more information nelly@huntingdonmanor.com 

​What protocol do you have in place if someone at your property becomes ill? 

We have asked our valued guests who might find themselves experiencing cold and flu-like symptoms to respect the following protocols:

• We encourage to stay away from public areas and remain their room to self-quarantine until medical professionals have indicated it is safe to be in public spaces again
• Wear a mask at all times if leaving their room
• Call the complimentary BC nurses line by dialing 811 (9-811 from hotel phones)
• Inform a staff member immediately 

​What is the risk to me coming to Victoria and staying at your property?

​British Columbia is currently taking every precaution to reduce the spread of COVID-19.  Our extensive preventative measures make us a very safe property to stay at during your time in Victoria. 

​How are you managing the health of your staff and housekeeping team?

​The health and safety of our staff is paramount to our company.  We have implemented special training, regular health check-ups, an extra cleaning task force, and preventative policy to ensure our team is protected at all times.