Latest Update: June 20, 2020
A message from our General Manager:
I would like to reach out at this time, and give an update to our valued guests regarding Company operations, as well to wish you and your families well.
We are pleased to announce that British Columbia, particularly Vancouver Island, has done an excellent job in flattening the curve of the spread of COVID19. Thanks to the leadership of our Provincial Health Officer, Dr. Bonnie Henry, and the steadfast commitment of our local residents, we are now able to reopen our restaurants and public services safely. Local attractions such as the Royal BC Museum, Fisherman’s Wharf, and The Butchart Gardens, have all reopened to the public with strict guidelines so that everyone may enjoy our beautiful destination safely. Our local restaurants, including our own Pendray Inn and Tea House, are open with protective measures in place so that locals and visitors can relax and dine knowing that we have, as a destination, put the health and safety of our community first.
To ensure the safety of our team and our guests, we have put measures in place on our property to reduce risk, such as:
I would like to personally recognize the team at Huntingdon Manor for their hard work and professional commitment, and on behalf of all of us, welcome you back to the Huntingdon Manor and Pendray Inn and Tea House!
Erin Cassels, General Manager
Latest Service Updates
In light of COVID-19 the Pendray Inn and Tea House has been temporarily closed since March 23rd. We are pleased to announce that we are reopening on Wednesday, June 24th and are accepting reservations for both accommodation and the Tea House. The health and safety of our staff and guests is our top priority, and additional cleaning and social distancing measures will be implemented. Some services and menu items may be subject to change as a result.
Our in-house restaurant Hunter's Club will remain closed until further notice. Our guests can enjoy our new breakfast service at our sister property, the Pendray Inn and Tea House, located adjacent to the hotel. Breakfast is served daily from 7am to 10am. We also offer pre-wrapped breakfast options that can be dropped off at your room. Please visit our Pendray website for more information. You can also contact us at 1-800-663-7557 or email email@example.com.
As per Canadian regulations, travellers arriving from outside of Canada will be required to self-isolate for two weeks’ time as a precautionary measure. Please inform our Front Desk Manager, Nelly Ele (firstname.lastname@example.org) promptly if you will are arriving from outside of Canada, so that we may support you during this challenging time.
Frequently Asked Questions about COVID-19
What is our property doing to help prevent the spread of COVID-19?
At Huntingdon Manor and Pendray Inn, we hold ourselves to high standards of cleanliness at all times. However in light of the spread of COVID-19, we have implemented the following preventative actions:
Can I cancel my booking as a result of a travel advisory?
Can I get a full refund for my booking because of the recent spread of COVID-19?
For direct bookings, you can cancel your reservation up to 24 hours in advance without any penalty. If you have booked a non-refundable rate directly through our hotel, we will be pleased to work with you in rebooking at a later date, or, by applying a credit to your account. Please call 1-800-663-7557 or email: email@example.com for more information.
Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their policies and for assistance.
How are you monitoring the health of your staff and guests during this outbreak?
We have extensive employee-policies in place to ensure staff do not report to work sick, and that a doctor’s note is provided if flu-like symptoms are present. If our staff return from travelling in affected areas, we work with them to ensure an appropriate self-quarantine period is applied before returning to work, even if flu-like symptoms are not present. All employees have received extra training and review on proper hand-washing and preventative measures for staying healthy.
What if I need to self-isolate at your property?
It is our absolute mandate to ensure that you are treated like family while staying at our hotel. In any instance where self-isolation, natural disaster, or even person family emergency occurs, our team is committed to going above and beyond to take care of our valued guests in their time of need. Please reach out to our team if you need more information firstname.lastname@example.org
What protocol do you have in place if someone at your property becomes ill?
We have asked our valued guests who might find themselves experiencing cold and flu-like symptoms to respect the following protocols:
What is the risk to me coming to Victoria and staying at your property?
British Columbia is currently taking every precaution to reduce the spread of COVID-19. Our extensive preventative measures make us a very safe property to stay at during your time in Victoria.
How are you managing the health of your staff and housekeeping team?
The health and safety of our staff is paramount to our company. We have implemented special training, regular health check-ups, an extra cleaning task force, and preventative policy to ensure our team is protected at all times.
COVID-19 Statement and Updates
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